coping at work

How to Deal with a Crisis at Work

By Lisabelle Gonsalves, Team iDiva

No matter how good you are at your job, problems are bound to arise from to time to time. A new, complicated task, difficult client, a nerve-racking deadline… we’ve all faced them at some point. It’s how you deal with these situations that will separate you from the average worker. So here are 10 smart and effective ways to deal with problems at work.

  • You are blamed for something that’s not your fault:


These situations are never pleasant and often make you want to belt out in fury. But hold your horses! “Whenever I’ve been accused of something I am not responsible for, I first wait for my boss to calm down and finish what she has to say. Then I try to explain to her the whole scenario and my initiative as well. Usually it all works out,” says PR consultant Nikita Kamdar. When clarifying things, take care not to pin the blame on anyone else in the process. It will convey that you are a person of integrity rather than a snitch.

  • A client is making unreasonable demands:


Don’t they always! Well, often not being able to meet client demands could cost your company money. Hence, it is always important to inform your manager about the situation immediately if it is out of your control. If you are in a senior position, try negotiating with the client. At the same time, get adequate resources directed towards getting the job done. Web developer Pratik Sejpal has found a solution to the problem. He says, “After having many unreasonable clients, I now make sure to predetermine the method I will be using or ask the client for their preference before I take on the project. I then charge them accordingly.”

  • The deadline is too tight:


Chalk out a plan to complete the job on time. “When I first started working at a magazine, I had a list of features to write in a span of one week, which I felt was impossible. So I had to cut out all breaks and dive into my work. I would multi-task, working on two or three stories in a day,” says writer Prajna Rao. However, if you find that it really is impossible, there’s no use burning the midnight oil in the office trying to do things single-handedly. Stop trying to make yourself indispensable and let your boss know that the deadline is too tight. You could suggest that he put another person on the job with you, extend the deadline by a day or give you a heads up on how to do the job himself.

  • There aren’t enough resources:


Now’s your chance to prove how resourceful you are. If you are well-connected with people who aren’t necessarily in your department or even your organisation, call in a favour. You could also spend a little time trying figure out how to best utilise the resources available to you before you throw in the towel. Once the assignment is completed, make sure to inform your boss about what it took to complete the task. You will be appreciated for the effort for sure.

  • You goof up on a big company project:


No one likes being pulled up but in a situation like this, most probably, you will have to be. PR professional Aaron Alvares says, “The best thing to do is accept you were wrong, take onus for what you have done without making excuses and promise to be more careful in the future.” If it’s too late for damage control, assure your boss that the same thing will never be repeated and take care to keep your word. “My boss suggested that she would oversee things for a month after that and I had to be okay with it,” Aaron concludes.


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